外贸技巧:不同阶段，如何给客户发邮件?
1.未付款订单的催款模板。（请根据您产品自身特点对描述内容进行修改）
Dear xxx We havegot your order of XXXXXX. But it seems that the order is still unpaid. If thereis anything I can help with the price, size, etc., please feel free to contactme. After the payment is confirmed, I willprocess the order and ship it out as soon as possible. Thanks!
2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间
Hi, xxx, Thank youfor your payment for orders xxxxxxx. Wewill be dispatching these items within the next 3 days .If you have anyquestions or problems, contact us directly for help.
3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）
Hello, xxx ,We arehappy to tell you we have dispatched your order! You can track it’ s progress with the following tracking number:xxxxxx You can also track the delivery of your order yourselfhere: www.xxxxx.com.It usually takes about 30days for your order arrive,but as this is the shopping season, the logistics companies are very busy andsome orders may take slightly longer to arrive. If you have any questions or problems,contact us directly for help.
4.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
Dear xxx I am verysorry to hear about that. Since I did carefully check the order and the packageto make sure everything was in good condition? Before shipping it out, Isuppose that the damage might have happened during the transportation .But I’m still verysorry for the inconvenience this has brought you. I guarantee that I will giveyou more discounts to make this up next time you buy from us. Thanks for your understanding.
XXXXXX. If there’s anything I can helpwith, please feel free to contact us. Thanks!
5.折扣产品推荐
Dear xxx, Thanksfor your message. Well, if you buy bothof the XXXX items, we can offer you a XXX % discount. Once we confirm yourpayment, we will ship out the items for you in time. Please feel free to contactus if you have any further questions. Thanks & Best regards!
6.买家议价（填写希望买家购买的件数和您所能提供的折扣）
Dear xxx: Thank youfor taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefullycalculated and our profit margin is alreadyvery limited. However, we can offer you a XXX %discount if you purchase morethan XXXX pieces in one order. If you have any further questions, please let meknow. Thanks!
7.向买家推荐新品(圣诞节/新年等节日畅销产品推荐)，大家可以看看“抓住节日机会，如何骚扰客户”
Dear xxx, AsChristmas/New year/……is coming, we found XXXXXXXXXX has a large potential market. Many customers arebuying them for resale on eBay or in their retail stores because of its high profitmargin. We have a large stock of XXXXXXXX. Please click the following link tocheck them out XXXXXXXXXX. If you order more than 10 pieces in one order, youcan enjoy a wholesale price of XXX. Thanks.
8.货物在海关
Hello, xxx ,We havechecked the tracking information and found your package has now arrived at yourcountry’s customs agency. Please let us know assoon as your order arrives at your delivery address .If your packageexperiences any delays at customs, please contact them to resolve any problems .Thanks!
希望这些发邮件模板可以给大家一点帮助，
